1. BUSINESS SUMMARY

1.1 How long has your business been operating under its current structure?

1.2 How many trade contractors do you have working for you?

1.3 Number of staff employed? Please provide the split between onsite staff and office staff

1.4 Does your business operate independently? If not, describe the operating relationship you have with third parties.

1.5 What geographic area(s) do you service?

1.6  List the range and type of housing products and/or services provided e.g. affordable homes, high end renovations, landscaping etc?

1.7  Who is your target market e.g. first home buyers, third home buyer, middle income families? Provide an explanation and any research on why this is your target market.

1.8  What do you regard as your point of difference? What sets you apart from your competitors and makes your business the success it is? Why would a customer purchase from you and not another builder?

1.9  What have been your proudest milestone achievements in your business, and why? What have you been most proud of in the past 12 months?

1.10 Please indicate any awards the business has received.

1.11 Have you entered the Probuilder awards previously? If yes, which year/s?

2. BUSINESS PHILOSOPHY, PRINCIPLES AND LEADERSHIP

2.1  Vision, Mission and Core Values – Outline your business’ vision, mission and core values and outline the principles and priorities that guide and assist you in achieving business success

2.2  Leadership – How do you engage and empower your team to deliver your business philosophy on a day to day basis?

2.3  Social responsibility – How are you working with the community to increase their perception of your business as being an ethical and honest organisation?

3. BUSINESS PLANNING, MARKETING & GROWTH

3.1 Business Planning

   3.1.1  Explain how goals and targets at all levels of the business are determined and measured?

  3.1.2  What issues and considerations are taken into account when developing your strategic and operational plans?

   3.1.3  Who amongst your team is involved in developing and implementing this plan?

3.2 Marketing – Please provide an overview of your current marketing strategy and how the strategy is applied on a day to day basis.

3.3 Continuous Improvement

   3.3.1  Give specific examples of your commitment to innovation and continuous improvement that have been implemented in your business in the past 3 years. Include areas such as product, customer service and organisational systems.

   3.3.2  What have been your biggest challenges, how have you overcome them and what have you learnt along the way?

3.4 Strategic growth – What strategies do you have in place to grow your business and maintain its relevance? Include timelines.

4. CUSTOMER SERVICE & SATISFACTION

4.1  Describe how your business interacts with its customers to achieve genuine customer satisfaction?

4.2  How do you measure the effectiveness of your customer service practices? Please provide current examples.

4.3  Explain how you ensure customer service is maintained. Please provide examples of feedback you have received – positive and constructive.

5. MANAGING THE BUSINESS

5.1 Human Resource Management

   5.1.1  Recruitment – Describe how you recruit and induct (i) employees and (ii) trade contractors into your business.

   5.1.2  Employees – Provide practical examples of your commitment to recognising and rewarding your employees.

   5.1.3  Succession Planning – What strategies do you have for the future hiring and development of apprentices, cadets, trainees or other industry workforce entrants? What support is provided for trade contractors to hire apprentices? Do you have a succession plan in place for your business?

   5.1.4  Performance Management – Detail what formal and informal system(s) of measuring employee and trade contractor work performance that you have in place.

   5.1.5  Professional Development – What professional development strategies and systems do you have in place to improve employee skill levels? Describe how you assist trade contractors to maintain and/or improve the level of skill required to effectively contribute to your business.

5.2 Business Systems

   5.2.1  Briefly detail any worksite safety systems that your business has in place, include areas such as:  a. Workplace Health and Safety b. Environmental; and c. Quality Assurance

   5.2.2  Describe (if any) the level of certification your business has achieved in the above systems (not applicable for small builder)

   5.2.3  How do you ensure all employees, contractors and suppliers are aware of their legal obligations including WHS?

   5.2.4  Explain your business systems including use of technology and how the business manages the pre-construction phase of the business.

5.3 Supply Chain Management

   5.3.1  Describe the business relationship you have established with suppliers and other providers to ensure a continuing level of quality service required for business success.

6. FINANCIAL MANAGEMENT & ETHICAL CONDUCT

6.1  Have you or any of your senior management had any adverse findings made against them by a court, tribunal or regulatory authority/agency (e.g. the ACCC, ASIC, builders licencing authority, etc) in the last five years including misconduct, dishonesty, or any other similar matter that would contravene the HIA Code of Ethics?

6.2  Details of any disputed claims, threatened court actions and / or other litigation with home owners / suppliers / subcontractors or other parties above $50,000.

6.3  Warranty Insurance Please provide details on your eligibility for Home Warranty insurance by addressing the following:  a. Scope of cover; b. Turnover allowance; and c. Contract value limits.